Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, original unlit condition, with original candle box, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return shipping costs will be the responsibility of the customer.

To start the refund process, please contact us at hello@ayurellacollective.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ayurellacollective.com.