Shipping policy

ORDER PROCESSING:

Please allow 1-2 business days to process your order. Expect an email within 3-4 business days to let you know your order is on the way!

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🇨🇦 DOMESTIC SHIPPING 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Orders are shipped through Canada Post with tracking.

 

INTERNATIONAL SHIPPING RATES AND ESTIMATES:  

If you you would like to ship your order outside of Canada, please contact us directly. We will work with a local shipping couriers to calculate the best discounted shipping rates. 

🇺🇸 U.S. CUSTOMERS:

We truly appreciate your support of Canadian small businesses! Please be aware that on February 1, 2025, the U.S. announced a 25% tariff on Canadian goods, including candles and candle products. This tariff officially went into effect on March 4, 2025 and applies to all candle purchases shipped to the U.S.

This fee is imposed by U.S. Customs and is the responsibility of the recipient upon delivery. We recommend reviewing U.S. Customs regulations for more details before placing your order. If you have any questions, we’re happy to assist!

Thank you for supporting Canadian-made products.

SHIPPING DUTIES, TAXES, AND FEES:

Please note that customers are responsible for any shipping duties, taxes, or customs fees that may apply to international orders. We recommend checking with your local customs office for specific details regarding potential charges, as these can vary by location. Thank you for your understanding, and we appreciate your support!

We understand that receiving a package in good condition is important to you. If you have any concerns about a missing package or if your delivery arrives damaged, please don't hesitate to contact us.